Warranty Administration Analyst
Company details
Brunswick Marine in EMEA , with EMEA headquarter in Petit-Rechain, Belgium, is an affiliated company of Brunswick Corporation, the world’s leading provider of marine engines and pleasure boats. The Group employs 14,000 people and its products are sold throughout North America, Europe, Asia Pacific, Latin America, Africa and the Middle East. Group net sales revenue in 2018 was $5.19bn – an increase of $324mn (7%) on 2017. This represent the ninth consecutive year of growth. Brunswick features the world’s premier nautical brands (Mercury, Attwood, Valiant, Quicksilver, Uttern, Sea Ray, Boston Whaler, Bayliner, Lankhorst Taselaar…).. More information is available at www.brunswick.com
Job Details
Function
The Warranty Administration Analyst is ensuring all warranty matters follow-up and (s)/he provides professional support to the Mercury customers in that domain.
Accountabilities:
- Provides analysis about the warranty claim follow-up from the check to the final validation to the credit department.
- Supports the customer (dealers & European distributors) with their inquiries related to warranty, suggestions and complaints.
- Approves the warranty claims of the European Distributors and the High Value Claims approval for EMEA.
- Resolves customer complaints fairly and effectively.
- Coordinates the vendor recovery: warranty claim to the supplier to recover credited claims.
- Works on the service campaigns and service Bulletin, providing a follow-up and recoveries.
- Support for the technical information; system knowledge; Extranet usage,
New ERP analysis & installation and all warranty questions. - Provides to the Finance department on a monthly basis reporting of warranty claims and warranty costs.
- Participate to different projects for system improvements.
Profile
You are a bright, creative, and talented individual who enjoys working with some of the world's greatest brands, in an environment that blends cultural, multi-lingual with:
- Bachelor degree in Sales/Technical Sales or equivalent by experience
- Excellent level of French and English (both written and verbal). Any other European language is a plus
- Interest for engines & boating industry is preferred
- Customer orientedProblem solving minded, flexible with a developed sense of initiative
- Computer literate (Excel, Word, PowerPoint, Business Object, Power Bi, Sales Force)
- Excellent sense of organization and communication
- Good interpersonal skills
- High sense for ethics
- Self-starting, self-motivating, self-learning work approachAbility to work in a multi-cultural environment
Offer
- A competitive salary package in line with your experience & expertise
- Extra-legal benefits such as group and hospitalization insurances, meal vouchers, etc.
- The opportunity to work autonomously in a diverse function within a fast growing international company leading in its sector
- The possibility to fully develop your talents and to grow within your function
- An easily accessible and friendly work place, with free parking
- Work-life balance: flexible work schedule
- Placed on:Tue 7 July 2020
- Location: Verviers
Brunswick
Parc Industriel de Petit-Rechains, Avenue Mercury
4800 Verviers
Belgium