Client Project Coordinator
Company details
Survey Anyplace is a fast growing Belgian online software company. We develop and commercialise a unique application that companies around the globe use to create engaging questionnaires and personalized advice reports.
Some international client names: AstraZeneca, BNP Paribas, Adobe, Edmond de Rothschild Bank, Capgemini, Deloitte and KBC.
Job Details
Function
Design and set up services are often a key element in our software sales activities. In order to scale our ability to professionally manage all projects, we're looking for a Client Project Coordinator who will be responsible for the following tasks:
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End-to-end management of client projects (*) The actual delivery of the projects is outsourced, meaning that the coordinator will have to communicate frequently with the outsourcing companies.
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Interact with customers via chat, email and online meetings (in English) for operational matters, to report progress and discuss issues.
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Scope, plan and assign project work in a way that the deadlines are achieved and the customer is satisfied
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Execute pieces of smaller project work or adaptations in a pragmatic way. This involves hands-on work (such as data entry, CSS, HTML,...) in the Survey Anyplace application.
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Ensure profitability of the projects, with support of senior management
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Document project work in a way that certain pieces can be re-used for future projects
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Use state-of-the-art systems to communicate with clients and track project progress
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Follow-up customers after project completion: ensure that they get the full benefit from our software
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Contribute to the long-term strategic objective of service differentiation (together with senior management)
(*) A typical client project is rather small (1-10 days of work) and consists of the delivery of some kind of set up and/or programming (HTML, CSS) work using our application, sometimes combined with external tool(s). Example projects: create complex questionnaires and PDF reports in Survey Anyplace, implement design of questionnaires and PDF reports, create dashboards using Survey Anyplace and/or Google Data Studio,...
Profile
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Customer-first attitude
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Hands-on and pragmatic mindset
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Ability to coordinate multiple (remote) subcontractors
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Some knowledge of HTML, CSS.
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Self-starter: ability to work with limited supervision
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Great communication skills and team working ability
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Fluent in English. Dutch and/or French are a plus.
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Fast Learner: willing to learn our software, Survey Anyplace, in depth, Google Data Studio and Zapier, perhaps also other tools. Experience with web technologies is an asset.
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Minimum 2 years of experience in a client-facing delivery environment
Offer
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Competitive salary package, laptop, meal vouchers, commuting expenses reimbursement, 5 additional holidays and the possibility to work from home (partially).
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An exciting scale-up company conquering the world: in comparison to a corporate job, the set of responsibilities is broader and you will have the opportunity to work more closely with management and other teams; this results in more job variety and faster learning. Moreover, the impact of your activities on the company results will be very visible!
- Placed on:Thu 28 January 2021
- Location: Antwerpen
Survey Anyplace
Lange Gasthuisstraat 29
2000 Antwerpen
Belgium