EXPERIENCED CUSTOMER ADVISOR (NL) (M/F/X)

Company details

Pluxee is the leading global partner for employee benefits and engagement. We're opening a world of opportunities for everyone, and our new brand is brimming with ambition for the future! We are committed to working sustainably and responsibly with local communities.

We provide over 250 pioneering products in 31 countries and partner with 1.7 million traders. This helps our employees better enjoy what truly matters in their lives.

At Pluxee, we take pride in our commitment to environmental sustainability, our focus on fair employment and diversity, our new ways of working independently, and flexibility for the well-being of our talents. Joining us means evolving in a collaborative and innovative environment where each employee is recognized and receives the necessary support for their development. We firmly believe that the quality of life for our customers and service consumers begins with our own employees. Therefore, your well-being at work is one of our priorities.

Working with us is an opportunity to impact the future of the employee experience and ultimately the world around us. But it's also your chance to make an impact every day by investing a part of yourself in exciting digital products and touching the lives of millions of consumers.

We are a global and multicultural company where every contribution counts, and every day is an opportunity to inspire others and be inspired by your colleagues.

We're accelerating our global growth by combining the scope and stability of Pluxee with our unique position as an innovation incubator. As a member of the team, you'll help us continue this growth and historical digital transformation.

Today, we're inventing entirely new ways to influence and enrich the lives of employees worldwide.

Job Details

Function

“Your mission, should you decide to accept it, is to…” contribute to customer success by making their interactions with Pluxee as easy, fluid, rapid and efficient as possible. The success of our customers is a key factor of being identified as a partner and not only as a service provider. The Experience Customer Advisor approaches its mission with customer-centricity and will take end-to-end ownership of the customer success activities for Large Accounts with support and strong collaboration with other departments.

The Experience Customer Advisor will be a member of the big clients Account team of the Customer Service Department (CSD), he/she will act as an exclusive advisor for a defined accounts portfolio composed by big clients only.

“This vacature will not self-destruct in five seconds…”

Profile

Your main responsibilities :

Customer key moments

• You operate customer onboarding process of new large clients and new products in collaboration with Sales, CX and Operations department
• You solve complex case management (incidents of our clients, complex requests, claims, closing the loops) - fixing their problems rapidly and efficiently… this is what makes our clients happy !
• You collaborate with Sales Account managers to manage your Large Account portfolio (customer meetings, onboarding, incident management, customer requests).
• You collaborate with CX Department (Design Thinking) to simplify, optimize, enhance processes, customer journeys and customer satisfaction
• You share feedback of our customers to CX Department to improve our processes and journeys
• You share feedback of our customers to Training and quality department to improve our first time resolution and customer satisfaction
• You escalate to your Supervisor and Customer Care Manager when incidents impacts your account portfolio.

Your profile :

• You have at minima 3 years’ experience in Customer Service
• You have experience with big clients
• You like to serve client and deliver best services
• You have strong communication and collaboration skills
• You have energy and enthusiasm
• You are a team player, curious and eager to learn
• You are personally credible with strong interpersonal skills
• You are driven and result-oriented
• You have a positive and pragmatic attitude, sense of initiative

Offer

We offer you :

• A competitive salary with numerous extra-legal benefits
• A pleasant work environment in a dynamic team
• A workplace located in Brussels (Ixelles), near Etterbeek station and the Delta metro station (we will move to Central station end of 2023)
• We offer you a training course with real opportunities for development both within the team and within the company

Quality of life at work:

• A work-life balance with possibility for home office
• A wide choice of sustainable meals in our company restaurant

You recognize yourself in this profile ?

Do not hesitate and send your curriculum vitae and cover letter to the attention of Dieter Goossens,

E-mail: dieter.goossens@sodexo.com

Languages

You are fluent in Dutch and sufficiently active in French to be able to collaborate effectively. The knowledge of English is a plus.