Client Relationship Manager
Company details
Sopra Banking Software is the partner of choice for more than 1,500 financial institutions worldwide.
The rich variety of our software, the strength of our conviction and our passion for innovation enable us to support our clients on a daily basis and in their projects, as well as in their goals regarding financial inclusion.
Our customers, based in over 80 countries around the world, benefit every day from our technologies and software, as well as the expertise of our 5,000 employees.
Sopra Banking Software is a subsidiary of the Sopra Steria Group, a European leader in consulting, digital services and software development. With more than 46,000 employees, the Sopra Steria Group generated a turnover of €4.3 billion in 2020.
Job Details
Function
Acting as a primary operational contact for Sopra clients, working in conjunction with account managers. Responsible for customer success and ensuring the company meets current and future customer needs.
- Improving the overall customer relationship, delivering reliable administrative support and customer service
- Responsible for understanding, monitoring and implementing the contractual terms and service level agreement.
- Acknowledging customers promptly and treating them in a courteous manner
- Maintaining a working knowledge of each client and their business
- Producing documentation after any client meetings, summarising any additional actions required, including follow-up calls
- Communicate and represent client goals, requirements and interests internally with production and development teams
- Work closely with account managers to help drive the strategic success of clients
- Maintain control systems to ensure accurate representation of client health
- Manage each customer’s backlog, accurately set expectations and deliver to timelines
- Lead client account review meetings and ensure preparation for the meetings has been completed before the meeting
Profile
- Excellent interpersonal skills, able to communicate with a wide range of people
- Strong customer service ethic
- Work well in a team setting
- Reliable and ethical, respecting customers’ confidentiality
- Strong decision making skills and the ability to take the lead
- Ability to manage risk
- Proactive, highly self-motivated and organised
- Flexibility as there may be travel involved
- Comfortable approaching people
- Good numeracy skills
- Ability to understand complex technical concepts and explain these in simple terms
- Able to run basic Linux commands
- One to two years industry experience
Offer
The salary for this role is £26,000-£28,000 & by joining the Sopra Banking Software team you will enjoy a market competitive salary and our excellent rewards and benefits schemes including a 6% pension contribution, employee share scheme (buy one get one free), an option to buy or sell holiday days, medical insurance, critical illness cover, a health cash plan, and we offer flexible working arrangements to all employees, plus many more excellent benefits.
Sopra Banking Software are proud to be an inclusive employer. This role is supported by flexible working, based from our Bristol office we offer up to 3 days per week flexible remote working, with 2 days per week office based or on customer sites as required. All employees are supported to work from home with DSE assessments and IT equipment where required to be fully productive when remote working.
At Sopra Banking Software, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences, we value diversity at our company and do not discriminate on the basis of race, ethnicity, religion, gender, sexual orientation, age or disability status. All personal information will be treated as confidential according to the Employment Equity act.
- Placed on:Thu 7 July 2022
- Location: Bristol
Sopra Banking UK
3, Westerleigh Business Park, Turner Dr, Westerleigh, Yate
BS37 5YX Bristol
United Kingdom